Privacy Policy
Superform Chemistries Limited (referred to as “Superform” (“We”, “Our”, or “Us”)) is the owner and operator of the website available at https://www.superformchemistries.com/ referred to as “Website” for the purposes of this Privacy Policy. Superform is aware that the security of your Personal Information from the use of the Website is priority, that is why we take the protection of your Personal Information very seriously.
This Privacy Policy is issued in compliance with Applicable Laws (as defined below), which mandate the publication of a privacy policy for the collection, use, storage, processing, and transfer of Personal Information. This Privacy Policy outlines the security measures we take to ensure any information you may provide is treated with the respect and security it deserves.
Definitions and Interpretation
For the purposes of this Privacy Policy:
a. "User", “you” & “your” means any natural or legal person who accesses or uses the Website;
b. "Personal Information" means any digital information that relates to an identified or identifiable individual, who is identifiable by or in relation to such information;
c. "Processing" in relation to Personal Information, means a wholly or partly automated operation or set of operations including operations such as collection, recording, organisation, structuring, storage, adaptation, retrieval, use, alignment or combination, indexing, sharing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure or destruction;
d. "Third-Party" means any person or entity other than Superform and/or it’s affiliates and the User;
e. "Services" means the services offered by Superform through the Website and
f. “Applicable Laws” means all applicable data protection and privacy laws, rules, and regulations in force in the India governing the Processing of Personal Information, including, where applicable, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025 of India, as may be amended from time to time.
This Privacy Policy sets out the manner in which the Website collects, utilizes, retains, shares, and Processes the Personal Information of its Users. It further describes the privacy measures implemented by Superform, the rights available to Users concerning their Personal Information, and the options Users may exercise with respect to such information.
Should any information submitted or uploaded by you contravene the terms of this Privacy Policy or the terms and conditions mentioned under https://www.superformchemistries.com/terms-of-service (“Terms and Conditions”), Superform retains the authority to delete such information and limit or terminate your access to the Website without incurring any liability.
Terms appearing in capitalized form but not defined herein shall carry the meaning assigned to them in the Terms and Conditions. In the event of any conflict between this Privacy Policy and the Terms and Conditions, such terms shall bear the meaning attributed to them under the Applicable Law governing the User.
We encourage you to review this Privacy Policy thoroughly prior to accessing the Website. Should you have any inquiries or concerns about this Privacy Policy, please reach out to us using the contact information set forth in the Customer Grievance section below.
Collection of Data
You can use our Website without disclosing your Personal Information. You are not required to provide Personal Information as a condition of using our Website, except as may be necessary to provide you a product or service at your request. When you use our Website, we store data on our servers for various security purposes.
We collect Personal Information only when you provide it to us/when you visit our Website, through registration, completion of forms or e-mails, as part of an order for products or services, inquiries or requests about materials being ordered and similar situations in which you have chosen to provide the information to us. The database and its contents remain with Superform and stay with our data processors or servers acting on our behalf and responsible to us.
Commitment to Privacy
The Website is committed to safeguarding the privacy of all Users, whether registered or merely visiting the Website. It is recommended that Users fully comprehend the types of Personal Information being collected. The Website utilizes Personal Information only for the purpose of providing services and ensures such Personal Information is not utilized for any other purposes except those specified in this Privacy Policy.
Disclosure of Personal Information
Superform or their agents do not pass on your Personal Information for use by Third Parties in any form whatsoever, unless we have obtained your consent or are legally required to do so. We will retain control of and responsibility for the use of any Personal Information you disclose to us. Personal Information may be disclosed or shared only in the following circumstances:
a. Affiliates and Group Companies: With our affiliates or group entities for legitimate business purposes, internal administration, service optimization, and to ensure the effective provision of services through the Website.
b. Service Providers and Partners: With trusted third-party service providers who perform services on our behalf, including but not limited to IT and infrastructure management, data hosting, communication facilitation, analytics, digital marketing, customer support, and payment processing or in order to provide you with information on any of our products or services you have requested. Such entities are bound by contractual obligations to maintain the confidentiality and security of Personal Information and to use it solely for providing the requested services.
c. Professional Advisors: With legal advisors, auditors, or consultants engaged by Superform for professional or compliance-related purposes, subject to strict confidentiality obligations.
d. Business Transfers: In the event of any merger, acquisition, restructuring, financing, sale of assets, or similar business transaction involving Superform, Personal Information may be transferred to relevant counterparties or their advisors as part of the transaction process, subject to appropriate confidentiality safeguards.
e. Legal and Regulatory Requirements: Where such disclosure is required or permitted by law, regulation, legal process, or governmental request; or where it is necessary to protect Superform’s rights, property, or safety, or that of its users, employees, or the public.
f. Marketing and Advertising Partners: With Third-Party marketing or advertising partners for purposes of delivering promotional communications, personalized recommendations, or advertisements, to the extent permitted by Applicable Laws and subject to User consent, where required.
g. Anonymized or Aggregated Data: Superform may use and share anonymized or de-identified information for research, analytics, service improvement, or other business purposes, provided that such data does not identify any individual.
Superform shall reasonably endeavour and advise all it’s Third Parties with whom Personal Information is shared maintain appropriate security and confidentiality standards consistent with Applicable Laws.
Security Measures
The Website regards the protection of Personal Information submitted by Users as a matter of utmost priority. The Website employs physical, technical, and electronic safeguards to prevent unauthorized access, modification, disclosure, or deletion of Personal Information. Personal Information and other User data are maintained on protected servers and are encrypted in transit to prevent its possible misuse by Third Parties. Our security procedures are continuously reviewed to ensure all data is kept safe and secure at all times. Some of this data may be stored or processed at computers located in other jurisdictions, such as the United States, whose data protection laws may differ from the jurisdiction in which you reside. In such cases, Superform will always ensure that appropriate protections are in place to require the data processor in that country to maintain protections on the data that are equivalent to those that apply in the country in which you live.
Although reasonable measures are undertaken to safeguard data transmissions, Users are encouraged to exercise prudence when disclosing Personal Information. Superform shall bear no responsibility for any loss, harm, or unauthorized access arising from the User's willful disclosure or distribution of Personal Information to any Third Party.
Children’s Privacy
The Website is not designed for use by children who are deemed minors under Applicable Laws ("Child" or "Children"). We do not intentionally gather Personal Information from Children. Should it come to our attention that a Child has submitted Personal Information, Superform will undertake appropriate measures to remove such Children Personal Information from its records. If you have reason to believe that a Child has submitted Personal Information to the Website, please contact us using the information set forth in the "Customer Grievance" section below.
Retention of Personal Information
Superform only retains Personal Information for as long as is necessary for us to render a service you have requested or to which you have given your consent, except where otherwise is necessary to comply with the legal obligations (e.g. in connection with pending litigation), resolving disputes and to enforce agreements. At the expiry of such periods, your Personal Information will be deleted or archived in compliance with Applicable Laws. Superform will provide you a pre deletion notice 48 hours prior to deletion of your data.
Third Party Websites
The Website may include links to websites or services managed by Third Parties. Superform does not disclose any Personal Information to such Third-Party websites unless explicitly indicated on the Website. Links to Third-Party websites are offered for the User's convenience and informational purposes. Such websites are not managed, supervised, or endorsed by Superform, and Superform makes no representations or warranties concerning their accuracy, completeness, or reliability. Superform does not accept any responsibility or liability for the content, privacy practices, or terms of use of any Third-Party websites.
Superform bears no responsibility for any communication between Users and Third-Party Platforms. Any Personal Information or data submitted by Users to such Third-Party websites shall be subject to the respective privacy policies of those Third-Party websites. Users are strongly encouraged to examine the privacy policies and terms of use of each Third-Party website they interact with through the Website, prior to disclosing any Personal Information or engaging with such sites. Superform shall not be held liable for any issues arising from such Third-Party interactions.
Sale of Personal Information
Superform does not engage in the sale or rental of any information provided by Users.
User Right
Users have certain rights in relation to their Personal Information in accordance with Applicable Laws, which include:
- a. Right to Access: User have the right to access Personal Information held by us, our Processing activities, and the Third Parties with whom Personal Information has been shared, along with a description of such data;
- b. Right to Rectification: Users have the right to review/update/rectify/correct/complete inaccurate Personal Information and ensure it is accurate, true, updated, and complete;
- c. Right to Erasure: Users have the right to erase/delete your Personal Information;
- d. Right to Grievance Redressal: Users have the right to raise a grievance in accordance with the "Customer Grievance" section below;
- e. Right to Nominate: User have a right to nominate another individual to act on your behalf in the event of death or incapacity;
- f. Right to Register Complaint: User have the right to make a complaint with the appropriate authority.
User may exercise these rights by contacting us in accordance with the Customer Grievance section of this Privacy Policy. Superform will try to respond to all legitimate requests at the earliest within the 90 days timeline and will contact you for additional information from you in order to honor your request. For your protection, we may require that the request be sent through the email address submitted to us, and we may need to verify your identity before implementing your request.
Non- Discrimination
Superform shall not subject you to discriminatory treatment for exercising your privacy rights under Applicable Laws.
Use of Cookies
This Website uses cookies to enhance your browsing experience and improve the functionality of the Website. Cookies are small text files containing identifiers that our web server sends to your device when you visit the Website. We may use different types of cookies, including strictly necessary cookies (essential for Website operation), performance cookies (to analyze Website usage), functional cookies (to remember your preferences), and targeting cookies (for relevant advertisements). Please note that certain Third-Party service providers may also place cookies on your device, which are governed by their respective privacy policies.
Most web browsers are configured to accept cookies automatically. However, you may adjust your browser settings to refuse cookies, delete existing cookies, or receive alerts before cookies are stored on your device. Please be aware that disabling certain cookies may affect the functionality of the Website and prevent you from accessing certain features or services. By continuing to use this Website without adjusting your browser settings, you consent to our use of cookies as described in this notice. For further information about our cookie practices, please contact us using the details provided in the "Customer Grievance" section below.
Modification to Privacy Policy
We may modify, revise or change this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Website, prior to the change becoming effective and update “effective date” at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Unless stated otherwise, our Privacy Policy applies to all information that we have about you.
User Grievance
For any complaints or grievance or issues concerning the Website, or any violations of the Privacy Policy or other policies, please reach out to our appointed Grievance Officer.
Name : Grievance Officer
Email : partners@superformchemistries.com
Postal Address : Superform Chemistries Limited,
Uniphos House, C.D. Marg,
11th Road, Madhu Park, Khar (West),
Mumbai – 400 052.
Purpose and Use of Personal Information
| Purpose of Collection | Personal Information | Usage |
|---|---|---|
| Website analytics and statistical purposes | Internet service provider name Referring website Websites visited from the site IP address | Used for statistical analysis while maintaining user anonymity; data could potentially lead to identification but is not used for that purpose |
| Providing requested products or services | Personal Information provided through registration Form completion Email ID Product/service orders, inquiries and requests | Shared with data processors or servers acting on behalf of the company; used solely to supply requested products or services |
| Email marketing campaigns and online advertisements | Personal Information related to name, email id, phone numbers, country of residence/inquiry collected via sign-up forms | Stored and processed through MailChimp or a similar tool (data processor) to send email marketing campaigns and online advertisements; includes abuse prevention measures |
The Personal Information collected shall also be used for the following purposes, as permitted under Applicable Law:
a. To offer a personalized experience for the User.
b. To conduct research and enhance marketing and promotional efforts.
c. To improve the content, functionality, and layout of the Website.
d. To gather statistical data, including User demographics, trends, and usage metrics.
The Grievance Officer will acknowledge and address your complaint in accordance with applicable legal requirements and within a period of 90 days.